If you are not entirely satisfied with your purchase, we're here to help.
Our products (e.g. Baseballcaps and Stickers) can be returned within 14 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
The product was purchased in the last 14 days The product is in its original packaging You have the receipt or proof of purchase Products that do not meet these criteria will not be considered for return.
Send the product with its original packing and the receipt or proof of purchase along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
support [at] fut-academy [dot] com
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from FUT-Academy.
If you received a damaged product, please notify us immediately for assistance.
Sale items can be refunded.
We do not issue refunds for digital products once the order is confirmed and the product is sent.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: firstname.lastname@example.org Via WhatsApp: +49 (0) 176 471 20823